Concierge

Concierge

Service as Individual as You

Concierge ServicesOur dedicated staff will above and beyond to make you feel at home while you’re a resident or guest at
Elm Brook. Many times, your visit with us is unplanned, and you find yourself deeply concerned about day-to-day responsibilities that need to be taken care of. We’re pleased to offer Concierge Service to arrange services and accommodate requests that will enhance your stay. We’ll do whatever we can to set your mind at ease and make you comfortable.

Additionally, complimentary in-home therapy consultation is provided to our rehab residents upon discharge from Elm Brook. And, transportation arrangements can be made on your behalf (private payment is due to the transportation provider).

Should you need assistance in arranging additional medical services, applying for Medicare and Medicaid or negotiating the complexities of the healthcare system, our social services experts are here to help you.

  • Home Health Services will be set up prior to discharge (if appropriate, Medicare or Private Insurance may pay for these services)
  • Home Care Services can be arranged upon request (private payment is due to the providing agency)
  • Hospice Services/arrangements
  • DME equipment can be arranged upon discharge
  • Free Medicaid /Public Aid consultation (find out if you are eligible to receive more benefits)
  • Referral to department of aging, county senior services and other programs and services
  • Psycho Social assessments by professionals for in-house residents, to aid in understanding cognitive levels of an individual. (Medicare or private insurance will be billed)
  • Help and guidance in signing up for Medicare Part D prescription plans and Medicare secondary insurances, upon request
  • Advance Directives: http://www.idph.state.il.us/public/books/advin.htm